Patients and Eye Care Professionals have different return policies. Please refer to the one that applies to you.
At I-MED Pharma, we are committed to providing exceptional customer service.
Products acquired directly from our official website and unopened are eligible for returns within a span of 30 days from the date of purchase. For a complete refund, items must be returned in the same condition as they were received. (With the exception of all I-VU® OMEGA-3 products, which have a 120-day return policy adhering to the conditions of the guarantee).
If you would like to return a product ordered from our website, please notify us by completing the form below. Upon review of your qualifying return request, our team will provide you with an RGA (Return Goods Authorization) number. We request that you await our team’s issuance of an RGA number before proceeding with the return of any qualifying products.
Upon receipt of the returned item(s), I-MED Pharma will inspect the returned product to determine its condition. Subsequently, you will be notified regarding the approval or denial of your refund request. In the event of approval, the refund process will be initiated to your original method of payment. While the refund process typically takes around 5 business days, variations may occur depending on your payment provider’s protocols.
Please note that customers are responsible for covering the shipping costs associated with returning product, so please be aware that the cost of return shipping may be subtracted from your refund. However, we may decide to cover return shipping costs at our discretion on a case-by-case basis.
Our team will strive to respond to your inquiries within two business days. However, if you have not received a response within this timeframe, we kindly ask that you contact our dedicated customer service team at firstname.lastname@example.org for further assistance.
If you have a product concern/feedback, please contact us at email@example.com providing the following information:
- Details of complaint
- Product name
- Lot number
7190 Frederick Banting, Saint Laurent Quebec , H4S 2A1